Refund policy

We want you to order from The3Beez with confidence. If the order is not what you expected, tell us — and we will take care of the rest.

You have 14 days

You can request a return within 14 days of receiving your order. Just write to info@the3beez.com with your order number and the reason — no long forms, no awkward questions.

Our driver comes to you

There is no need to queue at a courier office or pay a pickup fee. We send one of our own drivers to collect the return from your door, at a time that suits you, at no cost to you.

Arrived damaged or wrong? We fix it straight away

If a jar reaches you broken, badly sealed, or it simply is not what you ordered: write to us within 7 days of delivery with a quick photo of the jar as it arrived. We will replace it or refund you in full — whichever you prefer — and we will not ask you to ship anything back at your own expense. What happens on the road is our responsibility, not yours.

How your money comes back

The choice is yours:

• Bank transfer or KNET — we transfer the amount to your account once the return reaches us, within five working days at the most.
• Store credit — added to your account immediately, usable on any future order, with no expiry date.

If you paid by card, the refund goes back to the same card; depending on your bank, it may take a few extra days to appear on your statement.

What can be returned

We sell food, and the safety of what reaches people's homes is not something we compromise on. So we accept returns of jars that are still sealed as they left us and in the condition they arrived in.

If you have opened a jar and found something genuinely wrong with it — the smell, the taste, the texture — please write to us anyway. That is not a "return", it is something we take responsibility for and put right with you. That is a promise, not an exception.

Crystallization is not a fault. It is a natural sign that the honey is raw and was never heated, and it softens again if you stand the jar in warm water. We are always happy to walk you through it.

Cancelling an order

Changed your mind before the order goes out for delivery? Write to us and we will cancel it and refund you in full. If it has already left, no problem — take delivery, then tell us, and everything above applies.

Your legal rights

This policy is in addition to the rights given to you under applicable consumer protection law, and takes nothing away from them.

Talk to us

Before anything else, write to info@the3beez.com. Most things are settled in a single message, and we would much rather hear from you than have you stay quietly unhappy.